How to use 'Scheduled Rides'?
Scheduled rides allow you to book a vehicle in advance, ensuring it’s there when you need it the most! You can book between 1 month and 10 hours in advance. 🗓️
To schedule your ride:
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- Tap the 'Schedule Ride' button (see image below).
- Choose your location, time, and vehicle category.
- Select the pass that fits the duration and distance of your trip and confirm.
- Pick up your Poppy at the chosen time and location.
💡 Things to keep in mind:
- Cancellation policy: Cancel for free up to 10 hours before; after that, your pass is refunded, but the delivery fee will be charged.
- Pickup window: The vehicle is ready 30 minutes before and available up to 3 hours after the scheduled time.
- Modifications: Change the time or location up to 10 hours before. The pass can only be replaced after the trip has started.
- Availability: Scheduled rides are available in Brussels and Antwerp, and at Brussels Airport (Zaventem), but not in Wijnegem or Mortsel.
- Price: A €9 delivery fee applies, deducted with your pass. Any available credits will be used first.
- Vehicle: Scheduled rides are available for cars in both Antwerp and Brussels, but you can only schedule a ride with a van in Brussels.
⚠️ Important info:
- Be mindful of time zone differences when booking. The app operates on Central European Time (UTC+01:00).