For security reasons, updating your phone number on Poppy requires assistance from our support team. This precaution is in place because the phone number is a crucial component of our Authentication process.
To ensure the safety and security of your account, the process of updating your phone number involves a verification step. This prevents unauthorized changes and protects your account from potential security risks.
To initiate the update, please provide:
- A selfie of yourself holding your driver's license.
- Your old phone number currently linked to your Poppy account.
- Your new phone number, which you want to replace the old one with.
You can securely submit the required information by sending us an e-mail at ‘hello@poppy.be’. Our support team will review the provided information to verify your identity and ensure the legitimacy of the request.
Once verified, we will proceed to update the phone number on your Poppy account. The processing time may vary, but our team is committed to handling your request promptly. We understand the importance of a quick and secure resolution.
⚠️ If you have any further questions or concerns about updating your phone number, our support team is here to assist you. Reach out through the help form within the app, or send us an e-mail to ‘hello@poppy.be’, and we'll provide the guidance you need.