Experiencing a Breakdown with a Poppy? Here's How to Get Help:
If you find yourself in the unfortunate situation of experiencing a breakdown with a Poppy vehicle, please follow these steps to ensure a swift and efficient resolution:
- Contact our call centre without delay. Our dedicated support team is on standby to provide the assistance you need. They will collect all necessary information and coordinate with professional breakdown services, such as VAB, to address the situation promptly. 📞
- Once you have reported the issue, rest assured that there is no need for you to stay with the vehicle. Our team will take it from there, ensuring that the vehicle receives the necessary attention as quickly as possible.
Seeking Compensation for the Inconvenience?
We understand that experiencing a breakdown can disrupt your plans and cause inconvenience. If you wish to request compensation for the trouble caused, we are here to listen and help:
- Send us an email at hello@poppy.be detailing your experience. Please include all relevant information and any supporting documents or pictures that could assist in processing your request. 📩
- Our customer service team will carefully review your compensation request. We are committed to working towards a satisfactory resolution and ensuring that your experience with Poppy is as smooth and positive as possible.