We frequently roll out updates to enhance our app and provide you with an even better service. 🚀
📲 Make sure you're using the most recent version of the Poppy app. Outdated versions may lead to glitches or errors during use. Always update the app when a new version becomes available.
🚀 In addition to updating, ensure that your phone's operating system is up to date. Compatibility issues between the app and your device's OS can cause unexpected behavior.
Here are a few important steps to ensure a smooth experience:
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Stay Connected: Make sure you're connected to the internet.
- Activate Bluetooth: Keep your Bluetooth activated for seamless connectivity.
If you encounter any app errors, try these troubleshooting steps:
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Disconnect: Log out of the app.
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Close and Reboot: Close the app, turn off your phone, and then restart it.
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Reconnect: Open the app and log back in to give it another go.
💡 Issue not fixed?
Document the problem with screenshots possible, and contact Poppy customer support at hello@poppy.be. Customer service can guide you through more specific solutions or escalate the issue to their technical team for further investigation.