I'm receiving an error message, what does this mean?

🤔 Common Causes of Error Messages :

1. Payment Method Issues:
   An issue with your payment method could trigger an error message. This could be due to expired payment method information or insufficient funds.
   
   Solution: Check your payment method details carefully and update them if necessary. Ensure that your bank or credit card issuer isn't blocking transactions.
   
   
2. Document Verification Problems:
   Problems with the drivers license or the selfie you've submitted can result in errors.
   
   Solution: Review the document/selfie requirements and resubmit any documents that may have been rejected or were incorrectly uploaded.
   
   
3. Bugs or Glitches:
   Sometimes, the error is on our end. Bugs or glitches can occur, especially if the app has recently been updated or if it's running on an older version that's no longer fully supported.
   
   Solution: Look for updates in your app store and install them. Our development team often releases new version of the app to fix known issues.
   
   
4. Ongoing Updates:
   Apps frequently undergo updates to introduce new features, improve performance, or add extra security measurements. If you're attempting to access the app during an update, it might temporarily be unavailable or display error messages.
   
   Solution: Wait for some time and try accessing the app later. Our amazing development team works very hard to minimize downtime during updates. 

 💪 Here are some general steps you can take to potentially resolve the issue:

1. Restart the App:
   Close the app entirely and reopen it. This can resolve temporary glitches or errors.
   
   
2. Reinstall the App:
   Uninstalling and then reinstalling the app can often fix issues like, for example, outdated versions. This ensures you have the latest version of the app with all the recent fixes and updates.
   
   
3. Check for Updates:
   Always ensure your app and phone are updated to the latest version. Developers frequently release updates that include bug fixes and improvements.
   
   
4. Contact Support:
   If none of the above steps work, it's best to contact our Customer Support. Provide them with details/screenshots about the error message and any steps you've already taken to try and resolve the issue. You can send us an e-mail at '[e-mail]'