When you start your trip with Poppy, you will be asked to report the cleanliness of the car. If you notice that it is unclean, please use the app to report the issue and upload photos of the car's condition.
By doing so, you will not only help our team keep our fleet clean, but also ensure that you are not held responsible for the previous user's mess. 💪
If you prefer to use another car, we will compensate you for the inconvenience by refunding the unlock fee. However, if you start driving the car, you will not be eligible for the refund. To request compensation, please contact us through the help form in the application. 📩