You're facing a breakdown? Here's how to get help:
If you find yourself in the unfortunate situation of a breakdown with a Poppy vehicle, please follow these steps to ensure a quick and effective resolution:
- Contact our call center without delay. Our dedicated support team is ready to provide you with the necessary assistance. They will gather all the necessary information and coordinate with breakdown services, such as VAB, to resolve the situation promptly. 📞
- Once you've reported the problem, rest assured that it's not necessary to stay with the vehicle. Our team will take over, ensuring that the vehicle receives the necessary attention as soon as possible.
Want to request compensation for the inconvenience?
We understand that a breakdown can disrupt your plans and cause inconvenience. If you wish to request compensation for the trouble caused, we're here to listen and help:
Send us an email at 'hello@poppy.be' detailing your experience. Please include all relevant information as well as any supporting documents or photos that could assist us in processing your request. 📩
Our customer service team will carefully review your compensation request. We're committed to working towards a satisfactory resolution and ensuring that your experience with Poppy is as smooth and positive as possible.
⚠️ Important Information:
If you accidentally damage the vehicle or notice any damage during your rental, big or small, it's important to inform our Customer Support right away. While you're responsible for any loss, dirt, damage, or costs during your rental, you'll always have the chance to explain your side and prove that you're not at fault.