Encountering Issues During Your Registration? ❌
Most Common Mistakes during the Registration Process:
- Driver's License Verification:
The most frequent issues here include submitting unclear pictures or incorrect documents. Ensure that the images of your driver's license are clear, that your upload both sides of the document and that all necessary details are visible. - Personal Information:
It's crucial that you enter your personal information exactly as it appears on your driver's license. Inconsistencies between your entered details and your documents can lead to errors and delay the verification process. - Payment Method:
If you're encountering issues while adding a payment method, it might be due to multiple unsuccessful attempts or choosing an unsupported payment method. Ensure you're using a compatible payment method and follow the instructions carefully to avoid any complications.
We recognize that every user's experience is unique and troubleshooting without specific details can be challenging. If you're facing any difficulties during the registration process, please do not hesitate to reach out to us at hello@poppy.be. Our team is eager to assist you and ensure a smooth onboarding experience. 🚀
⚠️ Important Information:
- Driver's License Acceptance:
At this time, we only accept driver's licenses issued by the E.U., E.E.A., the U.K. and Switzerland. - Verification Process for Driver's Licenses:
Both paper and electronic versions of driver's licenses require manual verification by our Support Agents. Please allow up to 3 working days for this process to be completed.