Receiving a towing invoice is never a pleasant experience, but it's important to understand why it occurs and how we handle it at Poppy.
Why did I receive a towing invoice?
Towing a Poppy typically arise when a user encounters a breakdown, accident, or at the request of the police. These situations require prompt action to ensure safety and proper vehicle management.
What happens after I receive a towing invoice?
Rest assured, we prioritize your convenience. We cover the towing invoice upfront for you. Subsequently, the amount will be charged to your account through the Poppy app.
Why did I receive an email regarding the towed vehicle?
We believe in transparency and clarity. After a towing incident, we send an informative email detailing the trip in question. This enables you to review the circumstances and understand where things may have gone wrong. 📩
What should I do if I wish to contest the towing invoice?
If you believe there's been an error or wish to contest the invoice, you're welcome to do so. Please send an email to 'hello@poppy.be' with all necessary evidence or explanations. We'll carefully examine your case to ensure fairness and accuracy. 🔎
💡 Additional Information:
- It's crucial to familiarize yourself with our parking policies outlined in our FAQ articles. Understanding where you're allowed and not allowed to park can help prevent future towing incidents.
- Remember, you remain accountable for the Poppy vehicle for up to 48 hours after you end your trip. Therefore, if you park your Poppy in an area where a parking restriction will commence within this timeframe, you will be liable for any fines or towing that result from this action.
At Poppy, we're committed to providing a seamless and reliable shared mobility experience. If you have any further questions or concerns regarding towing invoices or any other aspect of our service, please don't hesitate to reach out. We're here to assist you every step of the way. 🚗 💪