Receiving a parking or speeding fine from Poppy can be concerning, but let's clarify what steps to take next.
Why did I receive a parking/speeding fine from Poppy?
Parking or speeding fines may be issued by law enforcement, parking waiters or roadside camera's if the vehicle is improperly parked, exceeds speed limits, or violates traffic regulations during your trip.
What should I do after receiving a fine?
First, carefully review the details of the fine provided in the e-mail sent to you. This will include information about the violation, date, time, and trip. 📩
How will the fine be handled?
We will notify you about the fine through e-mail and request direct payment to the relevant authority. Additionally, a 20€ administrative fee will be charged to your Poppy account to cover the cost of managing the fine and communication with law enforcement.
In the event that the fine remains unpaid and we receive a reminder, Poppy will settle the fine on your behalf. However, you will be charged the full fine amount plus an additional 35€ administrative fee to your Poppy account.
Can I contest the fine?
If you believe the fine was issued mistakenly or wish to dispute it, you have the right to do so. Please directly reach out to the authorities using the contact information provided on the fine, which you received by e-mail. Only the issuing authorities are capable to review and make adjustments, so regrettably, our capacity to intervene is limited.
However, if you have any inquiries concerning this fine, please don't hesitate to email us at 'hello@poppy.be'.
💡 Additional Resources:
To minimize the risk of receiving fines, please adhere to traffic regulations, parking rules, and speed limits while using Poppy vehicles. Familiarize yourself with our parking policies and traffic regulations outlined in our FAQ articles for a smoother experience.
If you have any further questions or concerns regarding fines or any other aspect of our service, don't hesitate to reach out. Our team is dedicated to providing support and assistance whenever you need it. 💪 🚗
At Poppy, we strive to maintain a safe and reliable shared mobility service for all users. Thank you for your cooperation in ensuring responsible vehicle usage.