How can I claim a compensation or a refund?
If you believe you are entitled to a compensation or a refund for any reason, please don't hesitate to get in touch with our Customer Support team. You can reach out to us through the 'help' form available in the application or directly via email at 'hello@poppy.be'.
When contacting us, please provide as much information as possible about your situation or the trip in question. This will enable us to understand and address your issue more efficiently.
What information should I provide when requesting a refund?
When reaching out to us regarding a refund or a compensation, please include the following information to help us process your request more efficiently:
- Your full name and e-mail address/phone number linked to your Poppy account
- Details of the trip or situation, including dates and times
- Any relevant documentation, such as receipts or screenshots
- A detailed explanation of why you are requesting a refund or compensation
💡 Providing this information upfront will significantly speed up the review process.