Invoices are automatically paid using the payment method linked to your Poppy account through the app. This system allows you to focus on enjoying your trips without worrying about manual payments.
What to do if you're unable to pay your invoice?
We understand that sometimes unforeseen circumstances might prevent you from settling your invoice as usual. Here's what you can do:
- Check Your Payment Method:
Ensure that the payment method linked to your Poppy account is up to date and has sufficient funds. Common issues include expired credit cards or temporary bank restrictions. - Update or Change Your Payment Method:
You can update your payment method directly through the app. Navigate to the 'Payments' section under the 'Account' section in the menu to make any necessary changes. - Contact Our Customer Support Team:
If you're facing difficulties that cannot be resolved through updating your payment method, please reach out to our customer support team. We're here to help find a solution that works for everyone. You can contact us through the 'Help' button in the app or by emailing our support team directly at 'hello@poppy.be'. 🦸 - Communicate Proactively:
The sooner you get in touch with us regarding payment issues, the more effectively we can assist you, and the sooner you'll be back on the road. ✨
💡 Tips for preventing future payment issues
To avoid future payment disruptions:
- Regularly check that your payment information is current and accurate.
- Ensure there are enough funds available for upcoming trips.
- Consider setting up alerts or reminders for when your payment method is nearing its expiry date.