When you add or update your payment method on the app, a small verification charge of 2 cents (€0.02) is charged. This charge is an essential step to confirm the authenticity of the payment method and to ensure that it is active and can be charged successfully for future transactions.
What is the purpose of this verification charge?
The purpose of the 2 cent verification charge is to:
- Verify the Authenticity:
Ensure that the payment method belongs to you and is valid. - Check for Active Status:
Confirm that the payment method is active and capable of processing transactions. - Enhance Security:
Help protect against fraudulent activities by verifying the ownership and authenticity of the payment method.
How long does the verification process take?
The verification process is typically quick, and your payment method should be verified and added to your account almost immediately after the charge is made.
What should I do if my payment method is not verified?
If your payment method fails to verify:
- Double-check the payment method details you entered to ensure they are correct.
- Contact your bank to ensure there are no issues with your card or account that might prevent the charge.
- Try once more after waiting 24 hours.
- Try adding a different payment method.
If you continue to experience issues, please reach out to our customer support team at 'hello@poppy.be' for assistance.
Is this verification charge a common practice?
Yes, a verification charges is a common practice among many online platforms and services. It's a secure and effective way to verify payment methods for both the users and the service providers.
If you have any more questions, please don't hesitate to contact our customer support. We're here to help ensure your experience is seamless and secure.