Steps to Take If Your Poppy Vehicle Gets Stolen
If you find yourself in the unfortunate scenario where your Poppy vehicle is stolen, it's crucial to act swiftly and follow the outlined procedure below to ensure a swift and effective response.
Immediate Actions:
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Contact Customer Service:
Your first action should be to notify Poppy's Customer Service immediately by calling them. Promptly reporting the theft is critical for a quick response and to limit any potential liability.
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Visit a Police Station:
Following your call to the help centre, proceed to the nearest police station to report the vehicle theft. The police will then issue an official report.
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Submit the Police Report:
Ensure you send the police report to 'hello@poppy.be' within 48 hours of the incident. This documentation is crucial for the investigation and for processing any related claims or disputes.
💡 Additional Tips:
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Stay on the App:
Always keep you app open op your phone until you see confirmation that the vehicle is locked and your trip has ended. This step is vital to avoid any misunderstandings regarding the vehicle's status and your liability.
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Vehicle Lock Confirmation:
When pausing your trip, it's advisable to stay close to the vehicle until you hear the confirmation sound indicating the vehicle is properly locked. This practice helps prevent theft and ensures the vehicle is secure.