Why can I not add/adapt my payment method?

🤔 First ask yourself the following questions:

Did you choose one of the payment methods we allow?
To ensure smooth transactions, we only accept Bancontact, Debit/Creditcards and Payconiq. If you're unable to add or adapt your payment method, please ensure you're using one of the approved options.

Are you trying to add a prepaid credit card?
Unfortunately, we do not accept prepaid credit cards as a valid payment method. 

Is your payment method linked to another Poppy member's account?
If your payment method is already associated with another Poppy member's account and they have an outstanding invoice, you may encounter difficulties while adding this payment method. Until the outstanding invoice is resolved, you won't be able to utilize this payment method on your own account.

💡 What to do if you encounter payment method issues:

1. Check your chosen payment method:
   Ensure that you're adding one of our approved payment methods. If not, consider using an alternative payment method to proceed.
   
   
2. Verify the type of credit card:
   If you're attempting to add a credit card, ensure that it's not a prepaid card.
   
   
3. Contact customer support:
   If your payment method meets the criteria and you're still experiencing issues, don't hesitate to reach out to our Customer Support team at '[e-mail]'. They'll be able to assist you in finding a suitable solution.