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If you see this message, please try the following steps:
- Open the driver's seat door and close it again, repeat this a couple of times.
- Try to shake the car, It could be that the key is in ‘sleep mode’ and needs to be be 'woken up' by car movement.
- Attempt to restart the vehicle.
- Both the Seat Arona and our Poppy vans utilize a physical key to initiate the vehicle's ignition. To start your trip you must remove this key from the keyfob located inside the glove compartment, to pause or end your trip you have to reinsert it. 🔑
- Still experiencing issues? Don't worry, we're here to help. During an active trip, you can easily reach our helpline directly through the application. Alternatively, feel free to send us an email at 'hello@poppy.be' for assistance. We're dedicated to resolving any problems you encounter.