If you're experiencing difficulties locking your vehicle or ending your trip through the app, try the following steps:
- Restart Phone Connectivity:
Restart your phone's connectivity options, such as Bluetooth, mobile data, and cellular data, to restore the connection between your phone and the vehicle. - Ensure Proximity:
Make sure your smartphone is close to the car when using the app to unlock or lock it. This ensures a strong and stable connection. - Check Connectivity:
Avoid parking the vehicle in areas with poor cell service. Weak signal strength can interfere with the app's ability to communicate with the vehicle. - Proper Gear Shift:
For vehicles with automatic transmissions, ensure that the gear shift is properly set to 'P' (Park) mode. This is necessary for the app to successfully lock the vehicle. - Key not in Keyfob:
For vehicles equipped with a physical key (such as the Seat Arona and Poppy vans), make sure to place the key back into the keyfob located in the glove compartment. If the key is not correctly inserted, you won't be able to lock (pause) or end your trip.
⚠️ Important Information:
If you're unable to end your trip in the app because of technical or connectivity problems, here's what you should do:
1. Try parking the vehicle again and then attempt to end the trip once more using the app.
2. If the second try fails, don't hesitate to contact our Customer Support right away through the application.
Remember that, if you don't let us know about the issues you're facing to end your trip, any extra costs resulting from these technical problems will be your responsibility. So, it's important to reach out to us as soon as possible to avoid any unnecessary charges and ensure your trip ends smoothly.