📱 Booking and Travel Information:
How can I book a Poppy car with a roof-tent?
You can schedule a Poppy with a roof-tent minimum 1 week in advance through the app and keep it for up to 14 days, for an additional 90€ per day. On your big day, we'll deliver it to you! Travel through Belgium, France, Luxembourg, the Netherlands, or Germany.
What about fueling when I'm abroad?
Fueling or charging is free as always. When you're abroad, you can fuel up and pay for it yourself first. Simply send us the receipt afterwards to 'hello@poppy.be', and we'll reimburse the amount back to you!
Here's a step-by-step guide on how to book your trip:
- Click on the 'scheduled ride' button.
- Choose your preferred location, time, and vehicle with roof-tent.
- Select the pass that suits the duration and length of your trip and confirm.
- Pick up your Poppy at your chosen time and location.
- Enjoy your trip! 🚗✨
Don't forget that the roof tent only appears in the options if you select M or L category vehicles when planning your trip, and if you have the latest version of the Poppy app installed.
🤔 Using the Roof-tent:
How do I set up the roof-tent on a Poppy car?
- Park the car preferably on a flat piece of land.
- Unlock both locking systems at the back of the tent.
- Open the shell upwards.
- Position the ladder 15 cm from the car door for secure locking.
How do I fold the roof-tent after use?
- Leave the main door open to let the air escape.
- Fold the tent with the strap at the back.
- Tuck the strap and tent canvas on the sides before closing the locking systems.
💡 Precautions and Additional Information:
Are there any precautions I should take with a Poppy car with a roof-tent?
- Never leave your phone in the car as it locks automatically after a few minutes.
- Put the vehicle key back in the glove box when not driving.
- Avoid underground parking lots, since there is no active connection to lock and unlock your vehicle.
What should I do if I encounter any issues with the roof-tent during my rental?
If you encounter any issues, please contact Poppy customer support for assistance.
Can I bring pets in a Poppy car with a roof-tent?
Furry friends are welcome in Poppy cars, but they must remain in a bench to prevent paw marks or hair from getting on the car seats. This helps ensure a pleasant experience for the next user. 🐾
We hope this FAQ provides helpful information for your adventure with our Poppy cars equipped with a roof-tent! If you have any further questions, don't hesitate to reach out to our customer support heroes. Happy travels! 🚗⛺️