Try following these steps if your car does not unlock while continuing your Poppy trip:
1. Restart your phone's connectivity options, such as Bluetooth and mobile data, to restore the connection.
2. Ensure that your smartphone is close to the car when using the app to unlock it.
3. Confirm that the Poppy app has the necessary permissions enabled, such as location services.
4. Still no success? Please contact our call center through the app. Our agents will promptly assist you in resolving the issue! đź“ž
⚠️ Important Information:
- If you encounter the error “Key not detected”, exit the vehicle, pause your trip in the app, and then resume it.
- Avoid parking the vehicle in areas with poor cell service, as this might affect the app’s connection.