Why do I need to schedule a video call for account verification?

🤔 Why do I need to schedule a video call?

To enhance account security and prevent fraud, the accounts of both new and existing users who have disabled their biometric data will be deactivated until they schedule a video call with our support team.

🗓️ How to schedule a call:

1. At the top of your screen, you'll see a pop-up inviting you to schedule a call to verify your identity.
2. Click on the "Schedule a call" button.
3. Choose an available day and time slot from the options provided.
4. Click on "Book."
5. You will receive a confirmation email.

📲 How to join the call:

1. You will receive a notification 5 minutes before your call starts.
2. Once you receive the notification, go to the app and click on "Join your video call" at the top of the screen.
3. Follow the on-screen instructions and click "Continue."
4. Allow Poppy to record audio.
5. Click on "Start Call" to join the video interview.

📋 Requirements:

• Ensure your camera view is clear.
• Have a valid driver's license ready.

💡 Important information:

• If we cannot see the user, or if they don’t have a valid driver’s license, the interview cannot be completed, and the user will need to reschedule.
  
• After 3 missed appointments, we will need to block the user's account.
  
• Customer support cannot schedule interviews on behalf of users. If no slots are available, please book the next available slot.