Credit packs can not be used to pay for Subscriptions or Passes. Only for pay per use.
Remember, our credit packs have an expiration date of 6 months from the date of addition to your Poppy account.
Credits from promo codes may be restricted to one type of vehicle, as mentioned on the promotion material. You can not use them on other vehicles than intended.
Remember, credits from promo codes have a limited validity, as mentioned on the promotion material.
You can get an overview of your credits in the app menu, click on the "credit amount" (top right box) > History.
If the above reasons don't provide an answer to your question, you can contact our Support team here.