FAQ

1️⃣ What is Poppy ?

• What makes Poppy unique? 🥇
• What is Poppy? 🚗🛴
• How does Poppy work? 🤔
• City-To-City trips 🏙️
• Extended reservation 🕒️

🚗 Poppy cars

• Skoda Kamiq
• VW T-Cross
• Vehicle tiers S / M / L
• VW Caddy
• VW Transporter
• VW ID.3

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2️⃣ My registration

• How do I register to Poppy? 📲
• What criteria do I have to meet to register? 🎫
• I didn't get a confirmation e-mail! 📧
• I can't seem to register. ❌
• What documents do I need to register with Poppy? 💳

🎫 Passes & Subscriptions

• Subscriptions 💰
• Day Passes 🚗

3️⃣ Poppy usage

• How to charge a Poppy? 🔌️
• How to fuel a Poppy? ⛽️
• Do I have to clean the Poppy car ? 💦
• Out of country with Poppy 🇪🇺
• What do I have to pay attention to at the end of my trip? 👀
• Why is my car not driving ? 🆘

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🛩 Airport

• How to go/leave Charleroi Airport ? 🛩
• Can I go to the airport with Poppy? ✈️
• How to go/leave Antwerp Airport ? ✈️
• How much does it cost to get to and from the airport in Poppy?✈️
• How to go/leave Brussels Airport? 🛫

4️⃣ My Poppy account

• 💎 Poppy Loyalty Tiers
• How is my Poppy account secured? 🔐
• Where can I see my previous trips? 🗄
• Where can I add/see my Poppy credit? 💸
• I'm not getting a verification code by text message 📳

🚲️ Poppy E-Bikes

• How much does it cost to use a Poppy bike? 💰
• What are the rules for riding a bike ? 🚲

5️⃣ Poppy price

• How much does it cost? 💶
• What's included in the price? 💸
• How do I have to pay? 💳
• Are there any other costs that I have to take into account? 🛠
• How do our Poppy credit packages work? 🧳

🛴 Poppy E-scooters

• What are the rules for riding a E-scooter? 👨‍👦

6️⃣ Parking

• Can I park in an Interparking? 🅿️
• Where can I park my Poppy car? 🅿️
• Which parking spots do I have to stay away from? ❌
• Emails concerning the temporary parking ban 🚫
• Can I park in an underground parking? 🚫
• Where can I do a break? ⏸️

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💼 Poppy for business

• Do we offer a solution for businesses? 👔
• Business Owner: How to manage my account? 🧐
• How to drive on your business account ?

7️⃣ Insurance & damage

• How are the Poppy cars insured? 👩🏻‍💼
• Are the passengers also insured? 📃
• What do I have to do in case of a breakdown? 🛠
• What do I have to do in case of an accident? 🚑
• What do I have to do if the car is damaged or if it's not clean? 🚮

🔢 Other

• I want to contact Poppy 💬
• I have a new card 💳
• What do I have to do if my driving license or ID card gets stolen? 😩
• What happens if my driving license or my method of payement has expired? ⏰
• What do I have to do if I forget something in a vehicle? 🤷🏻‍♂️
• Can I eat and/or drink in a Poppy car? 🌮

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