Introduction to Poppy 🚗
Registration Process 🆕
Account Management 🖥️
- How can I update my phone number?
- How can I change my e-mail address?
- Where can I find my Trip History?
- Where can I see my Poppy Credits and add a Promo Code? 💸
- Can I earn Poppy Credits by inviting friends?
- How is my Poppy account secured?
Payment Method 💳
Using Poppy 📱
- How do I start my Poppy trip?
- Can I pause my Poppy trip?
- How do I end my Poppy trip?
- How do I extend my reservation?
- Can I schedule a ride in advance?
- Can I add a second driver to my trip?
Poppy Vehicles
- Car and van models and specifics 🚗
- What are Vehicle Tiers? 🧐
- How do I start a Seat Arona or Poppy-Van? 🔑
- E-Scooter rules, guidelines and prices 🛴
- What equipment is in the cars? 🚗
- Opel Corsa
Poppy Price 💸
- How much will I pay?
- When should I choose to pay per minute or per kilometer?
- What's included in the price?
- How can I use Poppy-Credits?
- Why did Poppy charge a "pre-authentication" fee?
- Are there any other costs that I have to take into account?
Passes & Subscriptions 🎫
- Hour / Day Passes
- How can I buy hour/day passes?
- What is the difference between a day fee and a day pass?
- Can I still replace my hour/day pass after starting my rental?
- I did not use up all my time/km’s in my pass, will I be refunded?
- Which monthly subscriptions are available?
Poppy's Loyalty Program 💎
Poppy Guidelines❗️
Charging & Fueling ⛽️
The Poppy Zone 📌
Parking with Poppy
Airport Services & Rates 🛩️
- Can I go to the airport with Poppy?
- How much does it cost to get to and from the airport in Poppy?
- Brussels Airport: Where to leave and pick-up a Poppy?
- Charleroi Airport: Where to leave and pick-up a Poppy?
- Liège Airport: Where to leave and pick-up a Poppy?
- Antwerp Airport: Where to leave and pick-up a Poppy?
Breakdowns & Accidents 💥
Poppy For Business 💼
Insurance & Documents 📄
Taxis 🚕
- How can I order a taxi inside the Poppy app?
- Can I use Poppy’s taxi service in all Poppy zones?
- How much will the taxi cost?
- How do I pay for the taxi?
- Will I receive a receipt for my taxi ride?
- What types of taxis are available through Poppy?