Troubleshoot

Trip Issues

• I can't find my Poppy, what now?
• I can't lock my vehicle and/or end my trip, what now?
• I'm unable to continue my trip, what now?
• I had an accident, what now?
• I'm experiencing a breakdown, what now?
• I went over the included amount of km's / time in my pass, what now?

See all 8 articles

Account Issues

• I'm not getting a verification code by text message, what now?
• Why did I not receive a confirmation email?
• Why can I not register?
• My account got deactivated, what now?

Invoice Issues

• I want compensation or a refund, what now?
• Why did Poppy charge 2 cents while adding/adapting my payment method?
• Why doesn't my promotion or referral code work?

Payment Issues

• Why can I not add/adapt my payment method?
• The payment of my invoice failed, now what?

Vehicle Issues

• The car says 'key not detected', what now?
• What do I have to do if the car is not clean?
• Why is my car not unlocking/driving?

Taxis 🚕

• I got charged incorrectly, what now?
• I have a complaint regarding the driver, what now?
• Can I update my pickup location after ordering a taxi?
• I can't arrive on time at the pick-up location, what now?
• What if I forgot something in the taxi?
• What should I do if my taxi is delayed?

(Airport) Parking Issues

• Can I park anywhere underground inside the Poppy zone?
• What to do if no car-sharing parking spots are available at Interparking or at the Airport Parking?
• What should I do if the license plate recognition does not work?

App Issues

• I'm receiving an error message, what does this mean?
• What if my app doesn't work properly? 📲

General Information

• How can I get in contact with Poppy?

Lost & Found

• I found something from a previous user in the car, what now?
• I forgot something in the car, what now?

Questions about Fines

• I received a towing invoice by Poppy, what now?
• I received a parking/speeding fine by Poppy, what now?
• I received a police fine in the mail, what now?