Poppy-s-Customer-Care

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Activity overview

Latest activity by Poppy-s-Customer-Care
  • Poppy's Customer Care created an article,

    I can't find my Poppy, what now?

    Why can’t I find my Poppy? The previous user might have left the vehicle in a private parking spot or a parking area that closes at certain hours, within the Poppy zone. Unfortunately, this is beyo...

  • Poppy's Customer Care created an article,

    Understand your invoice

    Unlock fee:When you unlock a vehicle, there's a small fee, which varies depending on the type of vehicle you use.If you purchase a pass, the unlock fee is already included in the price. Riding:The...

  • Poppy's Customer Care created an article,

    How can I create a Poppy business account?

    Setting up a Poppy business account is a breeze—just follow these steps: Ensure you've already downloaded the Poppy app and set up your personal Poppy account. Next, head over to this link and com...

  • Poppy's Customer Care created an article,

    How can I use Poppy-Credits?

    What are Poppy-Credits? Poppy Credits are a virtual currency used on your Poppy account. They can be earned or purchased in the form of a credit pack.   How can I earn Poppy Credits? You can earn P...

  • Poppy's Customer Care created an article,

    What are Expert Tasks?

    Earn Poppy Credits by Completing Tasks Earn Poppy credits by completing tasks such as refueling/recharging and relocating a Poppy. You can complete as many expert tasks as you want, and you'll be r...

  • Poppy's Customer Care created an article,

    Can I rent a Poppy Car with a Roof-tent? ⛺️

      📱 Booking and Travel Information: How can I book a Poppy car with a roof-tent?You can schedule a Poppy with a roof-tent minimum 1 week in advance through the app and keep it for up to 14 days, fo...

  • Poppy's Customer Care created an article,

    I can't lock my vehicle and/or end my trip, what now?

    If you're experiencing difficulties locking your vehicle or ending your trip through the app, try the following steps:   Restart Phone Connectivity: Restart your phone's connectivity options, such...

  • Poppy's Customer Care created an article,

    The car says 'key not detected', what now?

    If you receive an error notification indicating 'No key detected,' simply open the driver's seat door, close it again, and attempt to restart the vehicle. This action should resolve the notificati...

  • Poppy's Customer Care created an article,

    I'm unable to locate any partner charging- or gas stations in the app, what now?

    If you are unable to locate any partner charging- or gasstations on the map within the Poppy app, there could be a couple of reasons for this.  Currently, our partner charging- or gasstations are l...

  • Poppy's Customer Care created an article,

    I went over the included amount of km's / time in my pass, what now?

    Once the included duration of your pass is exceeded, you will be charged per minute or per kilometer, depending on your choice (starting from €0.41/min and €1,03/km for S-tier vehicles), for addit...