Poppy-s-Customer-Care
- Total activity 283
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Activity overview
Latest activity by Poppy-s-Customer-Care-
Poppy's Customer Care created an article,
I can't arrive on time at the pick-up location, what now?
If you're unable to arrive at your chosen pick-up location on time, it's best to contact the taxi driver using the 'call driver' button in the app once you've been assigned a driver. 📞 The driver w...
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Poppy's Customer Care created an article,
How are Poppy taxi drivers vetted?
Poppy taxi drivers are thoroughly vetted through a double screening process, in partnership with Taxi Verts, another company in the D'Ieteren group. This ensures that only the highest-rated drivers...
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Poppy's Customer Care created an article,
Can the app automatically reserve a Poppy for me?
Yes, once you reach the Silver loyalty tier, you can use the Radar Auto Reservation feature. 🎯If you know your desired departure time for your Poppy trip, simply select the Radar Auto Reservation ...
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Poppy's Customer Care created an article,
I got charged incorrectly, what now?
🧐 Think you were incorrectly charged after your taxi ride? Our customer support team is ready to assist! You can reach them via the help form in the app or by emailing 'hello@poppy.be'. Be sure to...
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Poppy's Customer Care created an article,
I have a complaint regarding the driver, what now?
⚠️ We consider it crucial to provide our customers with the best experience possible with our drivers. If you have any concerns or encounter a serious issue with a driver, please let us know. You ...
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Poppy's Customer Care created an article,
Can I update my pickup location after ordering a taxi?
Once a driver has accepted your ride, you can’t update your pickup location. 🚫However, if you want to change it before the driver accepts, you can cancel your ride and start a new one with the corr...
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Poppy's Customer Care created an article,
What if I forgot something in the taxi?
Forgot something in your Poppy taxi? Here's what to do next! Send an e-mail to 'poppy@taxis.be' and provide as much detail as possible about your ride and the item. Our team is dedicated to helping...
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Poppy's Customer Care created an article,
What should I do if my taxi is delayed?
A delayed taxi can be frustrating. Here’s what you can do next: If you’re connected to a driver, you can call them directly through the app to discuss the situation. 🧑✈️ 📞 Contact customer sup...
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Poppy's Customer Care created an article,
Will I receive a receipt for my taxi ride?
Yes, you will receive a comprehensive invoice in your mailbox after your trip, and you can also download your receipt in your Poppy app under 'My Trips' ➡️ 'View detailed receipt'. 🧾 For B2B accou...
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Poppy's Customer Care created an article,
How can I contact the taxi driver?
Once you booked your taxi trip you have the possibility to call your taxi driver through the app. 📞