Poppy's Customer Care

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Activity overview

Latest activity by Poppy's Customer Care
  • Poppy's Customer Care created an article,

    Can I park in an Interparking? 🅿️

    You have free access to some Interparking (see the entire list below). There are little 🅿️ in the app. To enter in those parkings, you don’t need a parking card anymore. Barriers have license ...

  • Poppy's Customer Care created an article,

    I want to contact Poppy 💬

    There are different ways to do so: Chat: website, Facebook, Twitter, Instagram 💬. By phone: +32 3 283 62 62 📞 Email: hello@poppy.be 📧 You can reach us by phone 24/7. Via the chat and the ...

  • Poppy's Customer Care created an article,

    I have a new card 💳

    Do you have a new card? Then you can update your profile yourself by tapping on ‘’My account’’ in the drop-down menu at the top left of the app, then by selecting the pen. Next, drag the screen unt...

  • Poppy's Customer Care created an article,

    What do I have to do if my driving license or ID card gets stolen? 😩

    Unfortunately, you can’t register if you don’t have your driving license or your ID card. A police document proving that you have lost your documents is not good enough. 👎🏻 You will have to wait t...

  • Poppy's Customer Care created an article,

    What happens if my driving license or my method of payement has expired? ⏰

    Don’t worry! If your driving license has expired, you just have to send us a front and back picture of your new driving license to hello@poppy.be and we will update your profile. ✍🏻 Your card has ...

  • Poppy's Customer Care created an article,

    What do I have to do if I forget something in a vehicle? 🤷🏻‍♂️

    Did you forget something in a Poppy vehicle? Then contact our customer service by email hello@poppy.be  We will be happy to help you get your forgotten items back. 🔎 However, Poppy is not responsi...

  • Poppy's Customer Care created an article,

    Can I eat and/or drink in a Poppy car? 🌮

    No, you can’t drink or eat in the car. This can leave stains, even if that is not your intention. This is because you share the car with others. An accident occurs pretty quickly, so better to be ...

  • Poppy's Customer Care created an article,

    Are pets allowed? 🐶

    Pets are accepted, but under one condition : they have to be in a closed cage and they can't sit freely on the seat or in the trunk. 🛅 

  • Poppy's Customer Care created an article,

    Can I smoke in a Poppy? 🚭

    No, it is strictly forbidden to smoke in a Poppy car, because you share the car with other people. This is why we ask not to smoke, even with the doors open and the windows down. This electronic c...

  • Poppy's Customer Care created an article,

    Can my friends and family drive? 👨‍👩‍👧‍👦

    You can’t let anybody else drive with your account, not even your friends or your family.   The friends and the family are allowed to drive a Poppy themselves, but they first have to register via...