Poppy's Customer Care
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Recent activity by Poppy's Customer Care-
How can I create a Poppy business account?
Setting up a Poppy business account is a breeze—just follow these steps: Ensure you've already downloaded the Poppy app and set up your personal Poppy account. Next, head over to this link and com...
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Where am I NOT allowed to park my Poppy car? 🚫
To ensure a smooth experience and avoid any unwanted surprises like tickets or fines, here are specific parking restrictions to keep in mind ❌ Stay Away From These Parking Spots: In every city, ce...
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Where am I allowed to park my Poppy car? ✅
Wondering where you can park your Poppy car? Here's a simple guide: Inside the Poppy Zones: You can always park your Poppy car within our Poppy zones for free. In these zones, feel free to leave y...
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What is the difference between the Poppy zone for E-scooters, cars and vans?
Understanding how the Poppy zone is displayed in the application varies based on your chosen vehicle type. The representation of the Poppy zone in your app depends on the type of vehicle you start ...
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What is the difference between a day fee and a day pass?
Please note that a "day fee" and a "day pass" are two different things: A day fee is automatically charged once you exceed 99€ for S-tier vehicles, 110€ for M-tier vehicles and 120€ for L-tier veh...
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When should I choose to pay per minute or per kilometer?
At Poppy, you have the flexibility to choose between paying per minute or per kilometer. Ensure you pay the right price for your trip: Expecting some traffic jams, or a drive through the city ce...
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Is it possible to travel between cities with a Poppy vehicle?
Looking to part ways with your car in another city? You can do just that with Poppy! Grab one of our cars, and drop it off in any Poppy zone of your choice, all at no additional cost. What are Ci...
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How do I end my Poppy trip?
Before leaving your Poppy, make sure to go through this checklist: Are all the windows closed? Are all the lights off? 💡 Did you forget any personal belongings in the car? (Poppy is not responsibl...
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How can I get in contact with Poppy?
Here are the different ways you can contact us 💡 : By filling out the help form through the ‘help’ button in the application E-mail : hello@poppy.be 📧 Social Media: Facebook, Twitter, Instagram 💬 ...
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Where can I see my Poppy Credits and add a Promo Code? 💸
To view your Poppy credit balance: Open your app and access the menu at the bottom. Navigate in the menu to find and check your Poppy credit. 📲 Adding a Promo Code: In the app menu, locate the ...