Poppy's Customer Care
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Recent activity by Poppy's Customer Care-
I had an accident, what now?
Being involved in an accident can be stressful, but when it happens with a Poppy vehicle, following these steps will help ensure everything is handled smoothly and efficiently: Immediate Action...
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I can't find my Poppy, what now?
Why can’t I find my Poppy? The previous user might have left the vehicle in a private parking spot or a parking area that closes at certain hours, within the Poppy zone. Unfortunately, this is beyo...
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Understand your invoice
Unlock fee:When you unlock a vehicle, there's a small fee, which varies depending on the type of vehicle you use.If you purchase a pass, the unlock fee is already included in the price. Riding:The...
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I received a towing invoice by Poppy, what now?
Receiving a towing invoice is never a pleasant experience, but it's important to understand why it occurs and how we handle it at Poppy. Why did I receive a towing invoice? Towing a Poppy typical...
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When should I choose to pay per minute or per kilometer?
At Poppy, you have the flexibility to choose between paying per minute or per kilometer. Ensure you pay the right price for your trip: Expecting some traffic jams, or a drive through the city ce...
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How can I get in contact with Poppy?
Here are the different ways you can contact us 💡 : By filling out the help form through the ‘help’ button in the application E-mail : hello@poppy.be 📧 Social Media: Facebook, Twitter, Instagram 💬 ...
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Antwerp Airport: Where to leave and pick-up a Poppy?
Effortlessly Travel to Antwerp Airport with Poppy Navigating to Poppy's reserved parking spaces at Indigo Premium Parking at Antwerp Airport (Deurne) is straightforward, ensuring a smooth start or ...
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What are Expert Tasks?
Earn Poppy Credits by Completing Tasks Earn Poppy credits by completing tasks such as refueling/recharging and relocating a Poppy. You can complete as many expert tasks as you want, and you'll be r...
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Brussels Airport: Where to leave and pick-up a Poppy?
Effortlessly Travel to Brussels Airport with Poppy Navigating to Poppy's reserved parking spaces at the airport is straightforward, ensuring a smooth start or end to your journey. Arriving at Bru...
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Which monthly subscriptions are available?
Our subscriptions offer discounts on every type of vehicle, renewed automatically every month, cancel anytime: Subscription Price % Unlocking Fee % Driving Minutes % Paused Minutes Insurance P...