Poppy-s-Customer-Care
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Recent activity by Poppy-s-Customer-Care-
How much will I pay?
Included Kilometers: Every 24 hours (day fee), your Poppy reservation includes 100 kilometers at no extra cost. Additional Kilometers: Beyond the initial 100 kilometers, there is a charge of €0....
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Why did Poppy charge a "pre-authentication" fee?
When starting your trip with a Poppy car, van, or e-scooter, you may notice a temporary hold on your account, known as a pre-authentication (pre-auth) charge. Here’s a quick guide to understanding ...
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I had an accident, what now?
Being involved in an accident can be stressful, but when it happens with a Poppy vehicle, following these steps will help ensure everything is handled smoothly and efficiently: Immediate Action...
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Can I add a second driver to my trip?
Long trip ahead? Worried about getting tired? We’ve got you covered! 🚀 What is the Second Driver feature? The second driver feature lets you add a co-driver to your trip. This means both drivers ...
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Can I rent a Poppy Car with a Roof-tent? ⛺️
📱 Booking and Travel Information: How can I book a Poppy car with a roof-tent?You can schedule a Poppy with a roof-tent minimum 1 week in advance through the app and keep it for up to 14 days, fo...
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I can't find my Poppy, what now?
Why can’t I find my Poppy? The previous user might have left the vehicle in a private parking spot or a parking area that closes at certain hours, within the Poppy zone. Unfortunately, this is beyo...
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Understand your invoice
Unlock fee:When you unlock a vehicle, there's a small fee, which varies depending on the type of vehicle you use.If you purchase a pass, the unlock fee is already included in the price. Riding:The...
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How do I add or adapt my payment method?
Adding a Payment Method to Your Poppy Account Registration: When registering your Poppy account, you'll need to add a payment method. Add Payment Method: In the 'payment' settings, choose a pa...
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I received a towing invoice by Poppy, what now?
Receiving a towing invoice is never a pleasant experience, but it's important to understand why it occurs and how we handle it at Poppy. Why did I receive a towing invoice? Towing a Poppy typical...
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How do I manage my Poppy business account?
Elevate your experience with these tools to provide you with full oversight and control over your Business account: 🔐 Access Your Back Office Securely: Navigate to bo.poppy.red to access your s...