Poppy's Customer Care
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What if I forgot something in the taxi?
Forgot something in your Poppy taxi? Here's what to do next! Send an e-mail to 'poppy@taxis.be' and provide as much detail as possible about your ride and the item. Our team is dedicated to helping...
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What should I do if my taxi is delayed?
A delayed taxi can be frustrating. Here’s what you can do next: If you’re connected to a driver, you can call them directly through the app to discuss the situation. 🧑✈️ 📞 Contact customer sup...
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Will I receive a receipt for my taxi ride?
Yes, you will receive a comprehensive invoice in your mailbox after your trip, and you can also download your receipt in your Poppy app under 'My Trips' ➡️ 'View detailed receipt'. 🧾 For B2B accou...
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How can I contact the taxi driver?
Once you booked your taxi trip you have the possibility to call your taxi driver through the app. 📞
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Is the taxi service accessible for people with disabilities?
Yes, we provide PMR vehicles specifically adapted for transporting passengers with reduced mobility.
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What types of taxis are available through Poppy?
🚖 We offer three types of vehicles for taxi rides, tailored to your needs: Standard taxi vehicles. Vans for larger groups. PRM vehicles, specially designed to assist passengers with limited mobili...
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Can I track my taxi in real-time?
Yes, you can track your taxi in real-time using the app’s live tracker, which shows your driver’s current location and estimated pick-up time. You’ll also receive real-time notifications as your ta...
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What is the estimated wait time for a taxi?
As the arrival time depends on factors such as time of day, driver availability, traffic, and weather conditions, we cannot provide an exact wait time. However, you can track your taxi’s arrival in...
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Can I use Poppy’s taxi service in all Poppy zones?
Sadly, we currently only offer our taxi service in Brussels, but who knows? We might be expanding soon!
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How do I pay for the taxi?
You will pay for your Poppy taxi trip the same way you pay for driving a Poppy vehicle, automatically and through the payment method linked to your account! 💪When you book a taxi, the amount displa...