Poppy's Customer Care
- Total activity 299
- Last activity
- Member since
- Following 0 users
- Followed by 6 users
- Votes 0
- Subscriptions 146
Articles
Recent activity by Poppy's Customer Care-
Can I use Poppy’s taxi service in all Poppy zones?
Sadly, we currently only offer our taxi service in Brussels, but who knows? We might be expanding soon!
-
Can I update my pickup location after ordering a taxi?
Once a driver has accepted your ride, you can’t update your pickup location. 🚫However, if you want to change it before the driver accepts, you can cancel your ride and start a new one with the corr...
-
I got charged incorrectly, what now?
🧐 Think you were incorrectly charged after your taxi ride? Our customer support team is ready to assist! You can reach them via the help form in the app or by emailing 'hello@poppy.be'. Be sure to...
-
What is the estimated wait time for a taxi?
As the arrival time depends on factors such as time of day, driver availability, traffic, and weather conditions, we cannot provide an exact wait time. However, you can track your taxi’s arrival in...
-
Can the app automatically reserve a Poppy for me?
Yes, once you reach the Silver loyalty tier, you can use the Radar Auto Reservation feature. 🎯If you know your desired departure time for your Poppy trip, simply select the Radar Auto Reservation ...
-
What documents do I need to create a Poppy account?
To complete your registration and start enjoying our Poppy's; please provide clear photos of both the front and back of your driver's license + a clear selfie. We accept driver's licenses from the ...
-
The car says 'key not detected', what now?
If you see this message, please try the following steps: Open the driver's seat door and close it again, repeat this a couple of times. Try to shake the car, It could be that the key is in ‘slee...
-
I'm unable to continue my trip, what now?
Try following these steps if your car does not unlock while continuing your Poppy trip: 1. Restart your phone's connectivity options, such as Bluetooth and mobile data, to restore the connection....
-
What do I have to do in case of an accident?
What to Do in Case of an Accident with a Poppy: Being involved in an accident can be stressful, but when it happens with a Poppy vehicle, following these steps will help ensure everything is handle...
-
How to drive on your business account?
Driving on your Poppy for business account is actually really easy! Here are the steps to follow: Open your Poppy app 📲 Select the vehicle you want to book Select the desired pass for your trip Ch...