Poppy's Customer Care
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Recent activity by Poppy's Customer Care-
Can I leave Belgium with a Poppy?
Drive Abroad with Poppy! 🚗 🌍 You can now take Poppy across borders! Please note that a 10€ fee will be added to your trip invoice once you leave Belgium 🇧🇪. This fee ensures we can provide roadsid...
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Are there any other costs that I have to take into account?
Here's a breakdown of potential additional charges: Processing of Traffic and Parking Violations: Before Reminder: €20 administrative costs. After Reminder: €35 + actual cost of the fine.💡 Why ad...
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I'm unable to continue my trip, what now?
Try following these steps if your car does not unlock while continuing your Poppy trip: 1. Restart your phone's connectivity options, such as Bluetooth and mobile data, to restore the connection....
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What do I have to do in case of an accident?
What to Do in Case of an Accident with a Poppy: Being involved in an accident can be stressful, but when it happens with a Poppy vehicle, following these steps will help ensure everything is handle...
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Car and van models and specifics 🚗
Car model specifics: Model Tier Cars Automatic/Manual? Motor Type Autonomy Physical Key? Toyota Yaris S Automatic Hybrid 800km No Opel Corsa S Automatic E10-95/Petrol 550km No Volkswagen...
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Why do I need to schedule a video call for account verification?
🤔 Why do I need to schedule a video call? To enhance account security and prevent fraud, the accounts of both new and existing users who have disabled their biometric data will be deactivated until...
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How to drive on your business account?
Driving on your Poppy for business account is actually really easy! Here are the steps to follow: Open your Poppy app 📲 Select the vehicle you want to book Select the desired pass for your trip Ch...
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Does Poppy offer a solution for businesses?
Do we offer a solution for businesses? 👔 Certainly! With a Poppy for business account we tailor our service to cater to the specific requirements of each company, taking into consideration factor...
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How does the pricing vary between a personal and a business account?
For our Poppy for Business account holders, we offer specialized credit packs and monthly subscriptions tailored to your organization's needs. These are distinct from personal credit packs and subs...
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How do I extend my reservation?
Whether you're planning to go to the airport or to work in the morning, you can extend your Poppy car reservation for up to 24 hours at a minimal cost. This way, you can ensure that the vehicle wil...