Poppy's Customer Care
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Recent activity by Poppy's Customer Care-
How much does it cost to get to and from the airport in Poppy?
Poppy's Airport Fee for Hassle-Free Travel When using Poppy for airport commutes, it's important to note that an airport fee is applied for parking at the Belgian airports. This fee counts for both...
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Can I share my Poppy account?
No, it is not permitted to share your Poppy account with anyone, including your spouse or someone you live with. Your account is tied to your personal documents, and insurance coverage may be com...
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How do I buy a monthly subscription?
Steps to Buying a Poppy Subscription: Open the Poppy App. Tap the menu icon (three horizontal lines) at the bottom left of your screen. Scroll down and select 'Subscriptions' from the menu. Choose...
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How can I cancel my monthly subscription?
A concise tutorial on how to cancel your current subscription: Go to the menu (identified by three horizontal stripes) and tap on your currently active subscription. Once on the 'Subscriptions' pa...
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Can I still replace my hour/day pass after starting my rental?
If, during your trip, you realize that the pass you initially bought is not sufficient, you have the option to replace it with another one. The initial pass will be cancelled and refunded, and on...
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How can I buy hour/day passes?
How to Purchase an Hour/Day Pass for Your Trip: Select Your Vehicle: Choose the vehicle that best fits your needs from our fleet. Discover Our Passes: Swipe up on your screen to enter the duration...
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E-Scooter rules, guidelines and prices 🛴
Ready to ride an E-scooter? Here are the rules and guidelines you should follow: Before You Begin: Must be at least 16 years old. Only one person allowed per E-scooter. On the Road: Don't ride...
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What about my personal data?
At Poppy, we consider the safeguarding of our users' personal data and privacy as our top priority. Our commitment is to provide users with maximum information and control over the usage of their p...
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Can I earn Poppy Credits by inviting friends?
Poppy Friend Referral Program - A Step-by-Step Guide: Open the Poppy App and go to the Menu: Start the Poppy app and look for the menu icon (three horizontal lines) in the bottom left corner of ...
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What makes Poppy unique? ✨
Poppy offers a range of distinctive advantages: Versatility: Access three types of vehicles through one app – cars, vans, and E-scooters 🚗 🛴🚐. Flexible Parking: Enjoy the freedom of leaving your P...