Poppy-s-Customer-Care
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Recent activity by Poppy-s-Customer-Care-
How is my Poppy account secured?
Enhancing Security with Poppy's Secure Authentication Process In today's digital age, Poppy prioritizes your account security with our Secure Authentication process. This extra layer of protection ...
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Is smoking allowed in a Poppy car? 🚭
No, smoking is strictly prohibited in a Poppy car as it is a shared vehicle. We request that you refrain from smoking, even with the doors open and windows down. The use of electronic cigarettes or...
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Are pets allowed? 🐶
Pets are accepted, but under one condition: Since Poppy cars are shared, we want to avoid animal hair or paw stains to get on the seats. For this reason your furry friend needs to stay in a closed ...
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Can I consume food and beverages inside a Poppy car? 🌮
No, it is not allowed to eat or drink inside a Poppy. Consuming food and drinks may result in stains, even unintentionally, and since Poppy cars are shared with other users, it's essential to maint...
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What if the automatic plate recognition at the parking gate doesn’t work?
How does parking work with Poppy cars at partner and airport parking lots? Our partner and airport parking lots are equipped with license plate recognition technology. This means that when you driv...
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Can I combine vehicles?
Enjoy the convenience of riding an E-scooter to your car or van for free! Combo rides offer a quick and cost-free way to reach a car using an E-scooter*. You can even reserve multiple vehicles simu...
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I did not use up all my time/km’s in my pass, will I be refunded?
We appreciate the time you put into carefully selecting your pass, considering both the duration and distance of your trip. With our passes being usable across multiple trips, we're confident you'l...
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Where can I find my Trip History?
Here's how to see lots of details about your past trips: Step 1: Open the App and Find the Menu Open the Poppy app on your phone. Look for the menu button at the bottom left of your screen (three h...
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How do I delete my Poppy account?
If you've decided to part ways with your Poppy account, we've made the process simple. Just follow these steps: Navigate to ‘Account’: Head to the ‘Account’ section in the app. Choose ‘Delete...
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How can I change my e-mail address?
To change your email address in the app, follow these steps: Log into your Poppy account using your linked phone number and verification code received by text message. Tap on the 'menu' icon (thre...