Poppy's Customer Care
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Recent activity by Poppy's Customer Care-
How do I contact the call center?
To reach our call center during an active emergency, you have two ways to find their phone number: Tap the question mark (“?”) icon in the top right corner of the app Swipe up on the car's detail ...
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What do I have to do in case of a breakdown?
Experiencing a Breakdown with a Poppy? Here's How to Get Help: If you find yourself in the unfortunate situation of experiencing a breakdown with a Poppy vehicle, please follow these steps to ensur...
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Can I share my Poppy account?
No, it is not permitted to share your Poppy account with anyone, including your spouse or someone you live with. Your account is tied to your personal documents, and insurance coverage may be com...
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How do I buy a monthly subscription?
Steps to Buying a Poppy Subscription: Open the Poppy App. Tap the menu icon (three horizontal lines) at the bottom left of your screen. Scroll down and select 'Subscriptions' from the menu. Choose...
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How can I cancel my monthly subscription?
A concise tutorial on how to cancel your current subscription: Go to the menu (identified by three horizontal stripes) and tap on your currently active subscription. Once on the 'Subscriptions' pa...
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How can I buy hour/day passes?
How to Purchase an Hour/Day Pass for Your Trip: Select Your Vehicle: Choose the vehicle that best fits your needs from our fleet. Discover Our Passes: Swipe up on your screen to enter the duration...
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Is smoking allowed in a Poppy car? 🚭
No, smoking is strictly prohibited in a Poppy car as it is a shared vehicle. We request that you refrain from smoking, even with the doors open and windows down. The use of electronic cigarettes or...
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Are pets allowed? 🐶
Pets are accepted, but under one condition: Since Poppy cars are shared, we want to avoid animal hair or paw stains to get on the seats. For this reason your furry friend needs to stay in a closed ...
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Can I consume food and beverages inside a Poppy car? 🌮
No, it is not allowed to eat or drink inside a Poppy. Consuming food and drinks may result in stains, even unintentionally, and since Poppy cars are shared with other users, it's essential to maint...
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I did not use up all my time/km’s in my pass, will I be refunded?
We appreciate the time you put into carefully selecting your pass, considering both the duration and distance of your trip. With our passes being usable across multiple trips, we're confident you'l...