Poppy's Customer Care

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Activity overview

Latest activity by Poppy's Customer Care
  • Poppy's Customer Care created an article,

    Where can I find the zones ? 📲

    You can find the different zones on our website here or directly in your app. If you are not sure you are going to a Poppy zone: on our website, just type the address in the map where you want to g...

  • Poppy's Customer Care created an article,

    How does it work ? 🧐

    The Opel Corsa, the Seat Ibiza and the Polo are the best cars for a seaside trip. The mini electric ones are not available for such an adventure. 🚗  As usual, you can start your trip in Antwerp, Br...

  • Poppy's Customer Care created an article,

    Poppy is available at the seaside this summer ☀️

    Poppy opens 8 different zones at the seaside during the summer 🚀 So, you can take a Poppy to reach these zones and decide to finish your trip over there or to put it on "pause" for the time of your...

  • Poppy's Customer Care created an article,

    Can I park in an Interparking? 🅿️

    You have free access to some Interparking (see the entire list below). There are little 🅿️ in the app. To enter in those parkings, you don’t need a parking card anymore. Barriers have license ...

  • Poppy's Customer Care created an article,

    I want to contact Poppy 💬

    There are different ways to do so: Chat: website, Facebook, Twitter, Instagram 💬. By phone: +32 3 283 62 62 📞 Email: hello@poppy.be 📧 You can reach us by phone 24/7. Via the chat and the ...

  • Poppy's Customer Care created an article,

    I have a new card 💳

    Do you have a new card? Then you can update your profile yourself by tapping on ‘’My account’’ in the drop-down menu at the top left of the app, then by selecting the pen. Next, drag the screen unt...

  • Poppy's Customer Care created an article,

    What do I have to do if my driving license or ID card gets stolen? 😩

    Unfortunately, you can’t register if you don’t have your driving license or your ID card. A police document proving that you have lost your documents is not good enough. 👎🏻 You will have to wait t...

  • Poppy's Customer Care created an article,

    What happens if my driving license or my method of payement has expired? ⏰

    Don’t worry! If your driving license has expired, you just have to send us a front and back picture of your new driving license to hello@poppy.be and we will update your profile. ✍🏻 Your card has ...

  • Poppy's Customer Care created an article,

    What do I have to do if I forget something in a vehicle? 🤷🏻‍♂️

    Did you forget something in a Poppy vehicle? Then contact our customer service by email hello@poppy.be  We will be happy to help you get your forgotten items back. 🔎 However, Poppy is not responsi...

  • Poppy's Customer Care created an article,

    Can I eat and/or drink in a Poppy car? 🌮

    No, you can’t drink or eat in the car. This can leave stains, even if that is not your intention. This is because you share the car with others. An accident occurs pretty quickly, so better to be ...