Poppy's Customer Care

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  • Why is my car not driving ? 🆘

    This can happen for different reasons: Have you managed to start the car ?  On the electrics car, you will hear a sound indicating that the car is on. You can find out what this sound is in this...

  • Which cars are in the Poppy's fleet?

    The Poppy fleet has 5 models : VOLKSWAGEN POLO  Fuel model (E10) ⛽️Manual 600km autonomy SEAT IBIZA  CNG model: CNG/Essence 🤖 Authorized cities: Antwerp, Mechelen & Brussels Find out more about t...

  • Where can I park the scooter and where can I not? 🛵🅿️

    Given that you are only allowed to drive in the Poppy zones, you also must park in it. ✅ You can park your scooter in the following places: Out of the street On the sidewalk: as long as it does...

  • Where can I park my Poppy car? 🅿️

    You can always park your Poppy car in the Poppy zones. In the Poppy zones, you can leave your car in every legal public parking spot. You can also park your car in every place where you normally n...

  • Where can I do a break?

    You can do breaks with your Poppy anywhere, inside or outside of the Poppy zones. Remember this: Outside of the Poppy zones: When you do a break outside of the zones, you always have to respect...

  • Where can I add/see my Poppy credit? 💸

    You can check your Poppy credit directly in your app through on the Menu on the last line📲   How to add a promo code? 💸  In the menu in your app, you can add a promo code. It will appear directly i...

  • What's included in the price? 💸

    Our fares are calculated by the minute and include everything 👊🏻 There is also a 1€ unlocking fee for every vehicle at the beginning of each trip. Are included in the price: Parking in the public...

  • What type of scooter is available at Poppy? 🛵

    Poppy wants to reduce the impact of mobility on the environment. This is why our Poppy fleet consists of eco-friendly scooters: e-scooters of the NIU brand. Below, you will find more ample informa...

  • What should I do if the license plate recognition does not work ?

      Unfortunately, it sometimes happens that the license plate recognition does not work. No worries ! By calling via the entrance gate, the guard will come to help you with pleasure! 👊🏼   And o...

  • What Poppy equipment is in the cars? 🚘

    In our Poppy cars, you will find the following objects : Phone holder Charging cable for mobile phone (lightning, micro-USB and USB-C) Charging cable for the electric cars Fluorescent vest in the ...