Poppy's Customer Care
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Recent activity by Poppy's Customer Care-
What is the reason behind discounts on certain vehicles?
Why do some vehicles have a '%' mark in the app? The '%' mark next to certain vehicles means they are available at a discounted rate. Here’s why: Idle vehicles: Cars that haven’t been used for a f...
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Is it possible to drive between cities with a Poppy?
Looking to part ways with your car in another city? You can do just that! Grab one of our vehicles, and drop it off in any Poppy zone of your choice, all at no additional cost. What are Intercity...
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Can I leave Belgium with a Poppy?
Drive abroad with Poppy! 🚗 🌍 You can now take Poppy outside Belgium! A €10 fee will be added to your trip when you cross the border. This covers roadside assistance wherever you go. Countries allow...
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Does Poppy have any partner parking locations?
As a Poppy user, you get free access to select parking locations (check the list below). These partner parkings are marked with a 'P' on the app map. No parking card needed! The barriers use licens...
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Can I combine vehicles?
Drive to your reserved car or van without any extra cost! Combo rides are perfect when your preferred Poppy is farther than expected. Simply use the nearest vehicle to get there. You can even reser...
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Can I add a second driver to my trip?
Long trip ahead? Need a break? We've got you covered! 🚀 What is the 'Second Driver' feature? It lets you add a co-driver to your trip. Both drivers can unlock, pause, and end the trip, but the pri...
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Can I schedule a ride in advance?
How to use 'Scheduled Rides'? Scheduled rides allow you to book a car in advance, ensuring it’s there when you need it the most! You can book between 1 month and 10 hours in advance. 🗓️ To schedule...
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How do I extend my reservation?
Whether you're planning to go to the airport or to work in the morning, you can extend your Poppy car reservation for up to 24 hours at a minimal cost. This way, you can ensure that the vehicle wil...
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How do I end my Poppy trip?
✅ Before leaving your Poppy, make sure to go through this checklist: Are all the windows closed? 🪟 Are all the lights off? 💡 Did you forget any personal belongings in the car? (Poppy is not resp...
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Can I pause my Poppy trip?
To pause your trip and continue later, simply tap the "Pause" icon in the app. Pausing costs €0.30 per minute (€0.43/min for the Volkswagen Crafter on the 'pay per kilometer' rate) for users on the...