Poppy-s-Customer-Care
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Opel Corsa
Our OPEL Corsa's runs on petrol (E10-95). A suitable model for inter-city travel between the Poppy Zones. Specifications: ⛽️ Petrol model 🕹 Automatic gearbox 🛣 550 km autonomy 🚘 S-Tier (see Tier...
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Brussels Airport: Where to leave and pick-up a Poppy?
Effortlessly Travel to Brussels Airport with Poppy Navigating to Poppy's reserved parking spaces at the airport is straightforward, ensuring a smooth start or end to your journey. Arriving at Bru...
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Volkswagen ID.3
Discover our new VW ID.3 👇 Specifications: ⚡️ Electric car 🕹 Automatic gearbox 🛣 450km range 🚘 L-Tier (see Tier details) How to start? Push the brake with your feet and press the 'start/stop...
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Charleroi Airport: Where to leave and pick-up a Poppy?
Effortlessly Travel to Charleroi Airport with Poppy Navigating to Poppy's reserved parking spaces at the airport is straightforward, ensuring a smooth start or end to your journey. Arriving at Ch...
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I can't arrive on time at the pick-up location, what now?
If you're unable to arrive at your chosen pick-up location on time, it's best to contact the taxi driver using the 'call driver' button in the app once you've been assigned a driver. 📞 The driver w...
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How are Poppy taxi drivers vetted?
Poppy taxi drivers are thoroughly vetted through a double screening process, in partnership with Taxi Verts, another company in the D'Ieteren group. This ensures that only the highest-rated drivers...
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Can the app automatically reserve a Poppy for me?
Yes, once you reach the Silver loyalty tier, you can use the Radar Auto Reservation feature. 🎯If you know your desired departure time for your Poppy trip, simply select the Radar Auto Reservation ...
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I got charged incorrectly, what now?
🧐 Think you were incorrectly charged after your taxi ride? Our customer support team is ready to assist! You can reach them via the help form in the app or by emailing 'hello@poppy.be'. Be sure to...
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I have a complaint regarding the driver, what now?
⚠️ We consider it crucial to provide our customers with the best experience possible with our drivers. If you have any concerns or encounter a serious issue with a driver, please let us know. You ...
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Can I update my pickup location after ordering a taxi?
Once a driver has accepted your ride, you can’t update your pickup location. 🚫However, if you want to change it before the driver accepts, you can cancel your ride and start a new one with the corr...